At Wegro, customer satisfaction is our priority. While our goal is to provide seamless service, we understand that certain circumstances may warrant a refund.

Eligibility

Refunds are rare and considered under exceptional conditions:

• Technical issues preventing access to services.
• Errors or issues deemed significant by Wegro at its discretion.

How to Request a Refund

To request a refund:

1. Submit a detailed refund request within 7 days of purchase.
2. Email support@wegro.app with the purchase details and any relevant documentation.

Processing Refund Requests

Each refund request is reviewed on a case-by-case basis. Decisions made by Wegro regarding refunds are final and cannot be appealed.

Refund Method

• Approved refunds will be processed using the original payment method.
• Refunds may take 15-30 business days to reflect in your account, depending on your payment provider.

Policy Violations

Refunds will not be issued for users found violating Wegro's terms or policies.

Policy Updates

Wegro reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting.

Customer Support

If you have any questions or concerns, please contact us at support@wegro.app.